Operator: MOORE SOLUTION TECHNOLOGY PTE. LTD., Singapore UEN 202315239E.
Information we collect
When you submit the contact form, we collect your contact email and message, the selected inquiry category and workflow context, and any optional name, company and role you provide. We also retain a bounded, server-allowlisted attribution token supplied by the form and one-way hashes used for abuse limiting and duplicate protection; raw network addresses are not stored with the inquiry.
For conversion review, MST derives one non-identifying audit projection per inquiry containing only the inquiry channel, validated intent, allowlisted source token, review bucket and notification disposition. Reporting groups these projections by UTC hour. The projection and aggregate report exclude identity, company, message, raw URL, referrer, UTM, network and browser fields, and they do not depend on optional analytics consent.
Purpose and retention
We use inquiry data to evaluate and respond to customer, partner and investor requests, notify the responsible MST team, protect the service from abuse and maintain a review record. We do not sell inquiry data. Ask MST records are reviewed for deletion after 12 months, subject to legitimate business and legal retention needs.
Ask MST
When you use Ask MST, we collect the question text and contact email you select for human follow-up. The form does not generate an automated answer, call an external language model or provide a file-upload control. Question text is not classified, changed or withheld based on its subject. Optional analytics records only operational event names such as opening or completing the form; it does not receive the question or email.
Engineering data
Ask MST accepts text but does not accept file uploads. Do not submit CAD, P&ID, BOM, PDM credentials, customer identities, licensed standards or controlled engineering data. Protected file exchange is arranged with the MST team through a private channel after scope and NDA review.
Delivery and security telemetry
This website is delivered and protected through Cloudflare. Even when you decline optional analytics, Cloudflare may process request metadata and limited browser performance or security telemetry, such as network address, user-agent, timing and error information, to deliver, protect and monitor the service. MST does not place Ask MST question text or contact email in application analytics or console logs. See the Cloudflare Privacy Policy.
Page visits and tool use
We also count tool starts, completed checks, output exports and requests for learning resources. These events contain a fixed tool name, whether inputs came from a built-in example or were provided, and a random identifier for that attempt. This identifier is not stored in your browser. A completed check can still contain findings requiring engineering review; a download request does not confirm that a file was saved. These usage analytics events do not contain file names, drawing contents or tool inputs; files explicitly submitted through a tool are stored separately as described on that tool.
We count public page views, including free-tool pages, using a same-site request that does not set visitor cookies or store a visitor ID in your browser. The record contains the public page path, a source category such as Bing or Google, and a daily salted identifier derived from the network address and browser header. The record also includes the preferred language sent by your browser, the language of the page, and the country estimated from your network by our verified delivery provider when available. Country is not inferred from language and is not a statement of nationality. Raw network addresses, browser headers, full referrers, URL query strings, form text and engineering files are not saved in this analytics record.
The identifier changes each day and differs between our websites. Daily identifiers are approximate visits, not identified people. Event files are retained for 35 days and then removed by scheduled cleanup. Known bots, internal visits and marked tests are excluded from audience reports. This basic measurement is separate from optional Google Analytics and respects Global Privacy Control or Do Not Track. Delivery and security logs are separate.
Optional analytics
MST-controlled Google Analytics loads only after consent. You may decline it without losing access to the website or Ask MST. The choice does not disable the delivery and security processing described above.
Your request
For access, correction or deletion questions, contact [email protected]. This notice may be updated as the service, applicable requirements or operating practices change.